Gaining competitive advantage through quality
ISO 9001:2008 is an international standard on quality management system based on eight quality management principles to help improve organizational performance:
- customer focus
- leadership
- the involvement of people
- a process approach
- a system approach to management
- continual improvement
- a factual approach to decision making
- mutually beneficial supplier relationship
With greater emphasis on customer satisfaction, process management and measurement, and continual improvement with greater top management involvement, certification to ISO 9001 helps you demonstrate to customers that you have a commitment to quality.
ISO 9001 is known as a "generic quality management system standard" which means that the standard can be applied:
- To any large or small organization, whatever its size, its product or service
- In any sector of activity, whether it is a business enterprise, a public administration, or a government department.
- In any industry, for example, whether it is an engineering company, a manufacturer, a logistic company, a welfare organization, an international law firm, a bank, a chemical processing plant, a hospital, a hotel, a university or a restaurant.
