Absolute Quality Certification Pvt. Ltd.
Appeal & Complaint handling
SUSPENDING, WITHDRAWING OR REDUCING OR EXPENDING THE SCOPE OF CERTIFICATION:
Dir/ED has the authority to suspend certification in cases where on reviewing the audit reports and subsequent verification, he arrives to a conclusion that the :-
Client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system in the surveillance audits
The certified client does not allow surveillance or recertification audits to be conducted at the required frequencies as mentioned in the contract no.
The certified client has voluntarily requested a suspension in writing to AQC
Under suspension, the client’s management system certification becomes temporarily invalid. DIr/ED ensures the enforceable arrangements with its client to ensure that in case of case of suspension the client refrains from further promotion of its certifications per Agreement.
AQC specify the subsequent actions taken by him.
Dir/ED ensures that the suspended status of the certification is publicly accessible on the website and also communicated to the client in writing.
Dir/ED ensures, if within 1 month of suspension or the time limit set by AQC the issues are not resolved that have resulted in the suspension, then the Dir/ED takes decision of withdrawal or reduction of the scope of the certification and communicates in writing to the client and the list is updated on the website.
Upon verification of audit reports and subsequent on-site verification, the Dir/ED may reduce the client’s scope of certification to exclude the parts not meeting the requirements, when the client has persistently or seriously failed to meet the certification requirements for those parts of the scope of certification. Dir/ED ensures the reduction shall be in the line with the requirements of the standards used for certification.
Dir/ED ensures that there is enforceable arrangements with the certified client concerning conditions of suspension/withdrawal ensuring upon notice of certification that the client discontinues its use of all advertising matter that contains any reference to a certified status as per contract.
Dir/ED ensures through SM, it correctly state the status of certification of a client’s management system as being suspended, withdrawal or reduced in AQC website.
AQC may publish status of certification in newspaper as necessary
AQC can expand the scope of the in the following situation :-
Request received from the client company.
Onsite request from client to the audit team and Audit team recommended that scope can be extended and no extra time was required for the extended scope.
REFUSING, RENEWING, RESTORING FOLLOWING SUSPENSION OF CERTIFICATION:
AQC can refuse for the certification :
Client organization is not ready to conduct the stage 2 audit within the stipulated time.
Client organization is not closing the NC with the stipulated time frame.
Client organization has not paid the full amount or any other dues of AQC.
Client organistaion has denied to AQC audit team to provide access to the information required to achive the objective of the audit.
AQC provide the 6 months time for the restoration to the client organization to resolve the issues of suspension.
AQC can renew the certificate of the client organization due to;
Copyright @ 2011-2023 All Rights Reserved at Absolute Quality Certification Pvt. Ltd.